Warranty and returns
Warranty and returns
DRAFT for review. This policy is a starting point written for the owner to check, change and have reviewed before the shop opens. It is not in force, and nothing is on sale yet. Figures in brackets are suggestions.
Returns
- Changed your mind? Return a product within [30] days of delivery for a refund of its price. Write to us first (support) and we will tell you where to send it.
- It should come back complete, with its label, and not damaged by misuse.
- The return postage is yours, unless the product was faulty or we sent the wrong thing.
- We refund to the card you paid with, through Shopify, within [10] days of receiving it.
- The Tracking edition's data plan can be stopped any time from your account; a month already paid is not refunded.
Warranty
- Each product is covered against faults in materials and workmanship for [1 year] from delivery.
- If it fails in that time, we repair it, replace it or refund it, at our choice, and pay the postage both ways.
- Not covered: damage from water (unless the product is made for it), crushing, wiring it in a way its instructions do not show, opening and modifying it, or ordinary wear of the printed box.
- This warranty is in addition to your rights under the consumer protection law where you live.
Before you send anything
Many problems are settled without a return: look at Help, or write to us with the logger's id and firmware version from the app.
Your data on a returned logger
Hold its button for 10 seconds before you send it: it forgets its Wi-Fi, its drives and your account. Your drives already on your account stay yours.