Support
Talk to us
A real person who designs and builds these reads every message. Most answers are faster on the Help page.
Write to us
Email: email usreply to any email Ridgewake has sent you, and it reaches us.
We answer within two working days, Monday to Friday, Ontario time.
What helps us help you
- The logger's id: in the app, on the vehicle's card
- Its firmware version: on the same card
- Your vehicle: make, model and year
- What you expected, and what happened instead
- For an order: the order number from Shopify's email
Never send us your password or the claim code on the label.
Something wrong with an order?
Returns, repairs and replacements are on warranty and returns.