Questions

The logger reads cars and light trucks that speak CAN on their OBD-II port: most from 2008 on in North America, and many earlier. Trucks and tractors (J1939) and boats (NMEA 2000) work through a connector box with their plug. Older cars on K-line, about 1996 to 2007, and Honda's fuel-injected AquaTrax and Rincon are what the K-line logger is for, which is in development.

The app and your account are free. Ridgewake Plus, for directions, trails, the 3D replay and more, is optional: yearly or monthly in the app, with a year included with each logger. The Tracking edition's live map has a monthly data plan, with three months included. See pricing.

Each product goes on sale once its radio testing and paperwork for Canada, the US and Europe are done. Leave your email on a product's page and we will write the day it opens.

No. The logger records by itself and sends drives over Wi-Fi when you park near a network it knows. The phone is only one more way to send them.

Plug the connector box into the OBD-II port and the main box into a USB car charger. In the app, on the Vehicles tab, press Set up a new logger, tap your logger, type the code on its label and press Unlock it. Then look for Wi-Fi, tap your network and type its password. That is all.

Under the dashboard on the driver's side in almost every car, often behind a small cover. The connector box is made to fit behind that cover.

Up to three networks: your home network where the car parks, and your phone's hotspot if you like, so it can send drives from anywhere. It needs 2.4 GHz Wi-Fi (most home routers have both).

Your phone can carry the drives over Bluetooth. On the Sync tab press Find the logger, or in Settings turn on Send drives by itself: after each drive the phone takes them and sends them over its own data, with the app closed.

The main box runs from a USB car charger, so it is off whenever the charger is. The connector box sleeps when the car is parked, waking for a moment every few seconds to see whether the car has started.

On each vehicle in the app, a red circle counts what is wrong (the check-engine light, a fault code), an orange one what needs a look (a low battery, low fuel). The green fill on the vehicle is how much fuel is in the tank.

No. The connector box only asks the car for readings and fault codes; anything else is refused before it reaches the car.

A quick press: it looks for your phone for two minutes (blue and green blinking), then uploads. Two quick presses: it lets a new phone in. Hold 10 seconds: it forgets its Wi-Fi, its drives and your account.

It is still on the logger until it has been sent: nothing is deleted before your account has it. Park near a Wi-Fi network it knows, or send it with your phone from the Sync tab. A quick press on the logger's button makes it try at once.

By itself over Wi-Fi, or from the app over Bluetooth (Update firmware on the vehicle's card).

Sign in to the app on the new phone. If the logger does not show up, press its button twice quickly: for two minutes it lets a new phone in.

Hold the logger's button for 10 seconds: it forgets its Wi-Fi, its drives and your account, and the next owner sets it up with the same label. The drives already on your account stay yours.

A position every 10 seconds while it drives, sent every 5 minutes, and a check-in every 4 hours while it is parked.

After 7 days' grace its mobile data is switched off: the live map, theft alert and geofences stop, and nothing is charged. It keeps logging, and drives still arrive over Wi-Fi and your phone. Pay again and it comes back on. See pricing.

If the vehicle moves more than 200 m, or faster than 15 km/h, with the engine off, you get an email.

On our Shopify store's own checkout page: your card and address are entered there, never on this site.

See warranty and returns.

Canada and the United States first. Shipping is worked out at checkout.

You, signed in to your account. A drive is shared only when you make a link to it, and stops being shared when you say so. A vehicle you share with family shows them its drives and codes, and they change nothing. See Privacy.

Yes: the data export saves everything as one ZIP (every drive as a spreadsheet and a GPX route, your fuel log, battery readings and places), and the logbook saves as a spreadsheet (CSV) and any route as a GPX file.

In the app: Settings, Delete the account. Its drives, logbook and its claim on every logger go with it.